Return & Exchange Policy

Your experience matters at TACKLEZ. For full details on how we handle returns, exchanges, and refunds, please refer to our Return Policy before making a request.

By making a purchase with TACKLEZ, you agree to abide by these Terms & Conditions and policies.

RETURN & REFUND POLICY (APPAREL ONLY)

We want you to enjoy a hassle-free shopping experience.

100% Money-Back Guarantee – Applicable on Prepaid Apparel Orders Only (Terms Apply)

Orders must be prepaid. COD orders are not eligible for this guarantee.
Partial payments, token amounts, or advance booking payments are non-refundable, even if the order is rejected, cancelled, or returned to our warehouse under any circumstances.
Return requests must be initiated within 3 days of delivery.
Items must be unused, unwashed, and in original packaging with tags attached.

This guarantee does not cover:

COD orders
Sale items and combo / bundle offers
Returns requested after 3 days of delivery
Products showing signs of wear, wash, stains, or damage
Missing tags or packaging
Normal wear and tear (see exclusions below)
Partial payments / advance booking amounts

No Questions Asked – Hassle-Free Returns

For eligible prepaid apparel orders, we provide free returns and exchanges.
COD orders are eligible only for exchange (size or color of the same product). Refunds are not issued for COD orders.
To request a Return/Exchange Click Here

Important Return Conditions:

Exchange requests must be initiated within 7 days of delivery. Return requests must be initiated within 3 days of delivery.
Items must be in the same condition as received (unworn, unwashed, free of stains, deodorant marks, and damage).
Items must be sent back in original packaging with tags and proof of purchase.
A video recording while opening the package is required to validate the condition of returned products.
Your first order is eligible for a return or exchange. Exchanged products are not eligible for a second return or exchange.
If you return the wrong or a different product, TACKLEZ will not be held responsible.

Reverse Pickup & Self-Shipping:

We will arrange one reverse pickup per order when feasible.
If reverse pickup is unavailable in your area, you must self-ship the product via a reliable courier. Please ensure the package is securely packed and tracking is provided.

Refund Process:

Once the returned product is received and inspected, your refund will be processed within 7–10 working days to the original payment method or bank account.
Refunds will not be issued for items failing to meet the conditions above.

EXCLUSIONS – WEAR & TEAR

“Wear and tear” refers to natural deterioration due to regular use over time. This includes but is not limited to:

Fading of colors or prints
Pilling of fabrics
Loss of elasticity
Shrinkage
Minor fraying at seams

These issues are not covered under our return or money-back guarantee.

EXCHANGE POLICY (APPAREL)

An exchanged product can be replaced with the same product or another product of equal or higher price (price difference, if any, must be paid by the customer).
If the desired size/color is unavailable, a refund will not be issued.
Exchanged items will only be dispatched after the returned product has been inspected and approved.
Shipping timelines for exchanges depend on customer location.
For apparel, if more than one return or exchange request is made for the same order, the customer will be responsible for all additional shipping charges.

LEVER BELT POLICY

Non-Refundable:

All lever belt purchases are final and are not eligible for refunds.

Exchange Conditions:

Only size exchanges are allowed, requested within 7 days of delivery.
The belt must be unused and in original packaging.
Customers are responsible for shipping costs to return the original belt.
TACKLEZ will cover the cost of shipping the replacement belt.
Only one exchange per belt is allowed.
Exchanges are subject to availability.

FREEBIE POLICY

One free item per eligible order (regardless of value).
Free items cannot be returned, exchanged, or redeemed for cash/credit.
If a qualifying order is cancelled or partially returned and the remaining value does not meet the eligibility criteria, the free item must also be returned.
If the free item is not returned, its MRP will be deducted from the final refund.
Offer is valid while stocks last.
Free items do not carry warranty or after-sales service.

COMBAT EQUIPMENT POLICY

Returns/exchanges are only allowed for manufacturing defects.
Defects must be reported within 2 days of delivery at cmatimes25@gmail.com, along with images and order details.
Items must be unused, unwashed, and returned in original packaging with proof of purchase.
Customer must self-ship defective items via a trackable courier.
Returns must be received within 15 days of delivery.
Shorts are not eligible for return or exchange due to hygiene reasons.

REFUNDS (All Categories)

Refunds are processed via the original payment method within 15–20 working days from the date we receive your return at our warehouse.
Returned items undergo a quality check before refunds are approved.
TACKLEZ reserves the right to reject refunds for items returned without meeting the stated conditions.
Partial payments, token amounts, or advance booking payments are non-refundable, even if the order is rejected, cancelled, or returned to our warehouse under any circumstances.